We are looking for a Help Desk Specialist with demonstrated Defense Occupational and Environmental Health Readiness System (DOEHRS) experience to support our Defense Health Agency customer!
As a Help Desk Specialist, you will:
- Apply your knowledge as a Help Desk Specialist to support the DOEHRS-IH Tier III Help Desk at the Defense Health Agency.
- Work with a team of driven, supportive, and highly skilled professionals.
- Receive a robust benefits package that includes Employee Stock Ownership Plan!
- Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.
- Be a part of an empowered accountability culture where each employee-owner has a meaningful stake in the future success and growth of the company.
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A week in the life of a Help Desk Specialist:
- Answer help desk requests and provide support to users
- Maintain a log of all activities in ticketing system and create a weekly summary for management
- Establish user settings configuration and standardization
- Set up new users, including both account configuration and account creation when necessary
- Perform testing of the DOEHRS application to verify system changes are free from functional errors and document testing in established checklists
- Perform analysis on DOEHRS Change Requests submitted by the Services Functional Working Group to develop recommended application changes to meet the customer’s needs
- Develop User Stories from approved Analysis for implementation of Change Requests in the DOEHRS application
- Analyze, communicate, and input System Change Requests, System Incident Reports, and Maintenance Change Requests into an internal Tracking System
Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs, and innovation we deliver excellence every day.
Company Awards:
- Forbes National Best Midsize Companies
- Energage National Best Workplaces, National
- Washington Post Best Workplaces
Veteran Hiring Awards:
- GOLD AWARD by U.S. Department of Labor Hire Vets Medallion
- BEST FOR VETS EMPLOYER by Military Times
- TOP 10 MILITARY FRIENDLY EMPLOYER by MilitaryFriendly.com
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $45,000-$60,000. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.
- 3+ years of technical experience with a high school diploma
- Candidate must undergo background check for Position of Trust
- 4-years’ technical experience with DOEHRS-IH
- 3-years' experience with Microsoft Office, Windows 7/10
- Technical experience with military Industrial Hygiene application and implementation
- Ability to work efficiently and collaboratively in a remote work environment
EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation or EEO M/W/D/V/GI/SO
