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Job description
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements and skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Understanding of how travel planning websites operate, like Booking, Agoda and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- PREFERABLY MALAYSIAN
- PREFERABLY 20-35 years old
Job Types: Full-time, Permanent
Salary: RM2,000.00 - RM2,300.00 per month
Benefits:
- Maternity leave
- Parental leave
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
Job Type: Permanent
Salary: RM2,000.00 - RM2,300.00 per month
Benefits:
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Job Type: Permanent
Salary: RM2,000.00 - RM2,300.00 per month
Benefits:
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Edit job
Pending
View public job page
Job Type: Permanent
Salary: RM2,000.00 - RM2,300.00 per month
Benefits:
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
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