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Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896.
Do you want to work in a sustainable industry that will transform our daily lives? Then join us! We are looking for an enthusiastic and motivated Order Management Specialist to join our Order Management team.
As Order Management Specialist, you will support delivery of Landis+Gyr products and services to ensure maximum customer satisfaction on a commercial level. We are happy to welcome our new colleague who will join our multicultural team and fit our open and friendly culture.
What will your day look like?
- Order Management: completion, verifications, acknowledge and confirmation of orders via CRM and SAP ERP system.
- Processing orders to suppliers (external companies and/or internal factories in EMEA) or issue stock orders with external warehouses
- Checking confirmation from supplier – identify deviations and achieve alignment with the stakeholders – send order confirmation to customer
- Handling of Letter of credit for Middle East customers only
- Proactive order monitoring concerning the raised milestones, identify deviations and achieve alignment with the stakeholders
- Answering stakeholder requests (e.g. leadtime, order change, missing documents. Answering SCM related requests for bids and tenders
- Issuing of transportation orders and delivery documentation
- Distributing digital shipment files and tracking information to customer
- Issuing invoice based on actual Incoterms and Proof of Delivery (POD) for financial processing
- Manage and process repair requests (RMA)
- Contribute on overall targets, keeping KPI´s and assuring SLAs and all deadlines are met
- Generate and share reports (Sales, KPI, internal)
- Comply with internal control rules
- Support all colleagues in complex tasks and in problem solving
- Deliver trainings, mentoring, supporting new joiners and Supervisors
- Self-driven personal development supported by L+G’s ESG goals incl. Learning and other sponsored trainings
Are we the right match?
- Logistics/Order Management/Customer Service background with relevant experience in order management, internationl trade or sales administration within an international company (optimum 2+ years).
- Experienced in SAP
- Fluency in English and Italian
- Strong customer service and communication skills
- Independent and proactive approach to process improvement, problem solving, taking initiative
- Active approach and positive attitude towards challenging project where we together improve processes within SSC
- Common sense and critical thinking
We care about you
- We care about your work-life balance and we offer you core hours, home office, 25 days of holidays and three free (MyDays) days for you
- We supprort your lifestyle by flexible benefits account - CAFETERIA so you can enjoy wellness, culture, travelling and more.
- We support your healthy life-style providing you Multisport Card
- We care about your future by monthly contribution to your additonal pension or life insurance
- We enjoy learning so you have free access to Linkedin learning online platform
- You will be involved in our short-term incentive plan with annual bonus each business year and you can also join our Employee Share Purchase Plan
We will give you support in your professional development, friendly/open-minded team, great social events and internatioanl workplace. As part of our community, you’ll contribute to a supportive and collaborative work environment that empowers you to excel. Join our team and leave your mark every day!
If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you.
Job Title: Order Management Specialist with Italian&English
